Telephone Research

Our team of experienced researchers have the capability to call and create highly focused information results for specific markets. Give us your brief and very quickly we can provide a solution that will best deliver the information needed. From a telephone survey to simple list building requirement to registering attendees for your event or placing products - our team delivers a high quality service and support.

Telephone surveys offer a cost-effective solution for research covering a large numbers of respondents from different market sector. This is especially the case where the audience in question is spread over a wide geographic region, where you need to 'screen' to find the right type of respondent, and where the research needs to be completed in a relatively short time.

Telephone surveys are great for Customer Service Recovery models, so where there is dissatisfaction immediate notification is sent to you to enable the customer to be recontacted to resolve outstanding issues. It also enables clear ongoing tracking and monitoring of customer service levels.

In computer-assisted telephone interviewing (CATI), responses are entered directly into a program at the time of interview. This allows complex questioning and routing instructions to be followed consistently and automatically. We monitor fieldwork progress throughout the project, as all of our calls are recorded.

We offer:

• Expert Managment and Operator team
• A dedicated CATI system with large capacity
• Specially trained interviewers
• Full supervision and briefing to support and monitor the quality of interviewers' work
• Digital call-recording facilities - we can send you a recording of any call in your survey
• Quick turnaround of results.

For more information, please contact us.