We can manage all your responses and integrate them into your sales pipeline

We can:

• Provide and manage 0845 and 0800 response lines
• Monitor and measure all inbound calls
• Identify the source of your enquiries
• Create a central collection data point for all types of leads and enquiries
• Validate and escalate specific leads to the sales and operations teams
• Create a consistent approach to lead management ensuring ALL leads are effectively managed
• Act as an extension to your own in house resources and teams

Fulfilment and production

Quality, timing and accuracy of direct mail communications are core elements of managing and developing customers and prospects.

Well-targeted and personalised communications allow your customers to receive messages that satisfy their information needs and reinforce your relationship you have with them.

We are experienced in the area of integrating fast response management, laser printing, production management and fulfilment.

We will work to support your needs and help you to deliver effective, accurate and well-timed direct communications using the best channels

Through this strong relationship together we can help you to:

• Improve customer retention and acquisition
• Build long-term value with your customers
• Enhance the collection of customer response data
• Close the customer management cycle and measure your response at all levels

POS management

Caterlyst offers a proven solution for the management of strategic and tactical campaigns for all foodservice and retail point of sale (POS), marketing collateral, printed literature and product samples.

Key features of our service offer include:

Storage - Caterlyst has direct access to warehouse facilities at our Kings Langley office. Our capabilities range from bulk pallets, shelf and small picks to pack and dispatch

Pick and pack - we pack and prepare materials for dispatch, fulfilling individual orders and requests as well as substantial campaigns with thousands of packs containing a wide variety of items

Sample distribution - Caterlyst has a delivery solution for any eventuality, be it home delivery for field based agents, mailsort preparation or timed delivery to foodservice or retail outlets. The preparation and dispatch of your valuable parcels is handled by the most appropriate third party logistics companies